Terms and Conditions

Information provided

All the information published on Belum Temenggor website is provided bona fide and the publishers shall not be held responsible for any misinformation, error, misinterpretation of said informaiton that may result in loss or damage to any individual, business or organization. By no means the website of Belum Temenggor makes claims of exclusivity or authority over the information or the services provided in the area of Belum Temenggor forest reserve.

Tours and activities

Any serviced booked is organized handled by Orangutravel, a leading online Malaysian travel agency. Orangutravel own terms and conditions of sale and travel apply also for services booked through Belum Temenggor website, which are extended by the present document. Any individual, organization or company, wishing to book a service through Belum Temenggor website, must read and accept the terms and conditions from Orangutravel (by following this link) as well as those published in this page.

Cancellation policy

Tours and activities booked through Belum Temenggor website can be canceled up to 7 days beforehand with a 100% refund. Within from 7 to 3 days beforehand with a 50% refund. Within 3 days or less, all reservations are final and cannot be refunded. If cancelling within seven business days please contact us immediately. Even if it was possible and you booked a tour earlier than 7 or 3 days, the same conditions apply. Tours and activities are held rain or shine with some variations to accommodate the weather. No shows are treated as last-minute cancellations and are non-refundable. If you are late, please call us immediately. If you arrive late without calling, the tour might leave without you or be cancelled with no refund.

Privacy policy

While you browse Belum Temenggor website, cookies are used for the website to function properly and to gather anonymous statistical data useful to improve our service. If you book a service through Belum Temenggor website, by mail or by calling directly our office, you will be requested to fill a booking form with your name, email and other personal details. Belum Temenggor takes in great consideration the privacy of its customers and shall use the collected data solely and exclusively to process booking orders, for accounting purposes, advise staff about incoming visitors, issue any entry permit to state parks if requested by the authorities. We will use your email address solely for communication purposes connected to your booking. We will never disclose, share or sell your personal data to third parties. By no means we collect credit card data if you choose Paypal or credit card as payment method. All sensitive payment details are handled directly by Paypal through a secure, encrypted connection.

Staff tipping and gifts for indigenous people

Once you have booked a tour or activity, you have fully paid for all the expenses as described on the tour or activity page and, unless stated otherwise, you will not incur in further costs other than any not included optional purchases. Tipping nature guides or staff is always appreciated – although not obligatory. However, if your tour or activity includes a visit to the orang asli (indigenous people) village, it is deemed thoughtful – again not obligatory – to bring some gifts for the community and the kids there, such as suitable clothes, useful items, learning materials or toys – if you plan to bring food please refrain to buy unhealthy sweets or candies for the kids.